They have said it's not their problem and to call Chase, I call Chase and they say it's not their problem. So I have to painstakingly check the Banktivity record against that of Chase and manually enter the missing transactions. I have had numerous interactions by e-mail and chat, sending log files and screen shots, with their vaunted customer support staff and this problem continues. However, IT DOES NOT RELIABLY DOWNLOAD BANKING TRANSACTIONS from Chase. I use this type of software to pay bills, flagging tax-related items as I pay them, and generating a simple report at tax time each year. Like many people I have been forced to check out alternatives to Quicken 2007 for Mac since its demise. Banktivity is a beautiful app with problems.
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